Terms & Conditions

Welcome to Britain Gems. These Terms and Conditions outline the rules and regulations for using our website and making purchases from our online store. By accessing or shopping on our site, you agree to these terms.

1. General Information

This website is operated by Britain Gems, based in the United Kingdom. Our team is based online operates globally. Throughout the site, the terms “we,” “us,” and “our” refer to Britain Gems. By visiting our website or purchasing something from us, you engage in our “Service” and agree to comply with these Terms & Conditions.

We reserve the right to update or modify these terms at any time. Changes will take effect immediately once posted on this page.

2. Products and Pricing

We aim to display our products and prices accurately. However, errors (including pricing or description mistakes) may occasionally occur. In such cases, we reserve the right to correct them and, if necessary, cancel or refund any affected orders.

All prices are listed in GBP (£) and include applicable taxes unless stated otherwise.

3. Orders and Payments

When you place an order, you agree to provide accurate billing and shipping information. Orders are processed once full payment has been received.
We accept secure payments through Shopify Payments, PayPal, and other approved gateways.

We reserve the right to refuse or cancel any order for reasons including stock availability, suspected fraud, or payment issues.

4. Shipping and Delivery

We currently ship to customers in the UK and internationally. Delivery times may vary depending on your location and selected shipping method.

We are not responsible for delays caused by postal or courier services, customs, or other circumstances beyond our control.

5. Returns and Refunds

We want you to love your purchase. If you are not fully satisfied, you may return your item within 14 days of receipt, provided it is unused and in its original packaging.

For return instructions, please contact us at britaingems@gmail.com
Custom-made or personalised items are non-refundable, except in cases of damage or defect.

6. Intellectual Property

All content on this website, including logos, images, designs, text, and product photography, is the property of Britain Gems and protected by copyright and trademark laws.
You may not reproduce or use any materials without prior written permission.

7. Limitation of Liability

Britain Gems will not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

8. Governing Law

These Terms & Conditions are governed by the laws of United Kingdom. Any disputes will be handled in the relevant UK courts.

9. Contact Information

If you have questions about these Terms & Conditions, please contact us:

Britain Gems
United Kingdom.
Our team is based online and operates globally.
britaingems@gmail.com