Privacy Policy

At Britain Gems, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase from us.

1. Information We Collect

When you visit our website or interact with our online stores (including Shopify, Etsy, or eBay), we may collect:

  • Personal Information: name, email address, phone number, billing and shipping address.

  • Payment Information: details required to process your purchase (handled securely through third-party payment providers; we do not store full card details).

  • Usage Data: your browser type, IP address, and how you interact with our site (to help us improve user experience).

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders.

  • Communicate with you about your purchases or inquiries.

  • Send updates, promotions, or special offers (only if you’ve opted in).

  • Improve our website, marketing, and customer experience.

3. Sharing Your Information

We only share your personal data with trusted third-party partners where necessary to provide our services, including:

  • Shopify (for website hosting and checkout processing).

  • Etsy & eBay (for order management and sales).

  • Payment gateways (for secure transactions).

  • Analytics and marketing tools (e.g., Google Analytics, Meta Ads).

These partners are obligated to protect your information in accordance with data protection laws.

4. Cookies

Our website uses cookies to enhance your browsing experience, remember your preferences, and track site performance. You can manage or disable cookies through your browser settings.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, or disclosure.

6. Your Rights

You have the right to:

  • Access and request a copy of your personal information.

  • Request correction or deletion of your data.

  • Withdraw consent for marketing communications at any time.

To exercise your rights, please contact us at britaingems@gmail.com.

7. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact:

Britain Gems
 United Kingdom.
(Our team is based online and operates globally)
📧 Email: britaingems@gmail.com